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Returns

RETURN POLICY

We are pleased to offer return policy on some products. This means that if you change your mind, we can offer you a full refund minus a fee for shipping and administration costs.

Products eligible for return policy will be clearly identified on the product page. If not clearly identified as eligible for returns, then the product is not eligible for returns except for warranty issues.

All we ask is that you give us an opportunity to discuss with you the concerns you have with the product prior to refund or exchange. We may be able to help you through any problems you are experiencing.

SENDING RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned to us in an undamaged condition, and in the original packaging. There must be no writing on the original box, and it must be packaged inside a separate master box.

We will not accept returns on used products.

    To complete your return, we require a receipt or proof of purchase, a note explaining the reason for the return and your contact details.

    Please do not send your purchase back to the manufacturer, unless specifically instructed by HomeOfficeDecor to do so.

      REFUNDS (IF APPLICABLE)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      LATE OR MISSING REFUNDS (IF APPLICABLE)

      If you haven’t received a refund yet, first recheck your bank account.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next, contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at returns@homeofficedecor.com.au

      EXCHANGES (IF APPLICABLE)

      We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at returns@homeofficedecor.com.au. Contact us for the exact address to ship your item to.

      SHIPPING

      To return your product, contact us for an exact address to send your item to. You should mail your product to this address.

      You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      ADMINISTRATION FEES

      Returns fees payable by the customer are to cover shipping, administration and restocking costs. However the return is for warranty or repair reasons, the return fee may be wavered.

      ★ Judge.me Reviews

      Let customers speak for us

      27 reviews
      85%
      (23)
      11%
      (3)
      4%
      (1)
      0%
      (0)
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      Office Desk Metal Frame with 3 Drawers

      Neat little desk, quick delivery.

      D
      Wooden & PU Leather Office Chair - Black
      Down South (WA) Pty Ltd Stocker Preston Abbey Winch
      Great Service, Delivery & Products

      The products are amazing and we have had so many compliments on them. Checkout was really easy and delivery was extremely fast. Would Highly recommend.

      Wonderful Chair

      The chair so so amazingly comfortable and is really sturdy and strong. I would 100% recommend

      I love the room divider.

      I bought this room divider to close off a sitting area and used three in one section and three in the other. With some pot plants next door, the look is oriental, especially when the light shines through! The website is great and the customer service is wonderful! I am considering buying a darker divider in the future, really gives the living room a lift!

      Satisfied customer

      It was a birthday gift for my 60 year old son who is a musician (guitar/singer) and is also into gaming. He loves the chair and says it is so comfortable.The massage feature and lift up arms are a benefit to him. It was easy to assemble.