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Returns AD

Returns/Warranty Claims

These instructions are specific only to the product depicted on this product page.

Manufacturer warranties and existing statutory conditions apply and are not superseded or overwritten by these Terms and Conditions. You may visit the ACCC website at www.accc.gov.au for additional information on your consumer rights.

Order Changes and Cancellations

You can cancel or change any order before shipping without any fees involved.

We generally do not provide refunds or exchanges for incorrectly ordered goods that have been shipped. If we decide to accept non-faulty goods for a refund, a re-stocking fee of 25% may apply, and shipping cost with transit insurance is not refundable.

Items located in third-party depots may be requested to return to Melbourne main warehouse. 

Return Authorisation

Before returning any faulty goods to us you must contact us through info@homeofficedecor.com.au.

Where appropriate, we will issue you with a Return Form and provide with instructions on where to send the faulty item. The return offer is valid for 14 days from the date of issue, in which time the faulty goods must be received by our Customer Service Centre and the Return Form must be clearly displayed on the return package.

Buyers have the obligation to prove the status of the item(s). Package damage or any dirt can be removed is not covered by warranty.

A replacement item or refund will only be shipped once the faulty item has been received and tested for the specific fault/problem specified in the Return / Warranty Claim.

Our Customer Service Team test for declared faults thoroughly. However, if they find the item to have no faults or intentional damage to the item, a $60 service fee may be charged and the non-faulty item will be shipped back to you at your expense.

Dead On Arrival (or "DOA") Products

A delivered product is determined to be DOA if it is not of acceptable quality when first removed from its original packaging. Our DOA policy is strictly 14 days from the Delivery Date. We will make a DOA determination with reference to the relevant legislation contained in the Competition and Consumer Act 2010 (formerly known as the Trade Practices Act 1974).

We will issue a full refund or a replacement to you for a DOA product if there has been a major failure. You have the discretion as to whether you receive a full refund or a replacement product in the event that there has been a major failure.

A major failure is defined as a product which:

  • Has such a serious failure that, if you had been aware of the failure prior to purchase, you would not have made the purchase;
  • Differs significantly from the descriptions given on the website;
  • Is substantially unfit for the purpose for which the goods are generally used or for a purpose which you have made known to Alwaysdirect prior to purchase; or
  • Is an unsafe product.

If the product is not of acceptable quality but only has a minor failure which can be fixed within a reasonable time, HomeOfficeDecor.com.au has the discretion to offer you a refund, repair or replace.

In the case of either a major or minor failure, HomeOfficeDecor.com.au will be responsible for the costs of you returning the product.

Warranty

After the DOA period, a delivered product is determined to not to be of acceptable quality within the warranty period, a replacement will be provided in a reasonable time. Please allow similar delivery times for replacement products as for original products. If the item is no longer available, a full refund will be issued.

Warranty time varies. Most of the products are under 12 months manufacture warranties unless specified in the product description page. You may contact us to make sure the warranty period before purchase. 

Manufacturer Warranties

Many of our products are sold with a manufacturer's warranty, in the event of a defect. Many of our products are also accompanied by the promise of such services as Customer Support for technical troubleshooting or other issues.

We encourage our customers to fully understand and take advantage of manufacturer warranties and promised Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, HomeOfficeDecor.com.au is prepared to issue a replacement product or provide a full refund of the purchase price in accordance with the preceding sections of these Terms and Conditions.

Home Office Decor Easy Returns


★ Judge.me Reviews

Let customers speak for us

23 reviews
83%
(19)
13%
(3)
4%
(1)
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Satisfied customer

It was a birthday gift for my 60 year old son who is a musician (guitar/singer) and is also into gaming. He loves the chair and says it is so comfortable.The massage feature and lift up arms are a benefit to him. It was easy to assemble.

Excellent value.

A very comfortable chair. Easy to assemble with a minimum of fuss.
Home Office Decor are brilliant to deal with....... because they put the customer FIRST !
Secure packaging and FAST delivery. Two thumbs up ! ((((A1+)))). :-)

Bradley massage office chair

Very happy with purchased product. Dealing with company was very smooth sailing, & communication was great. Couldn’t fault ordering or delivery of product. It was clear & easy to assemble too

Pretty cool chair

Easy to order, expedient delivery, good assemble instructions, simple to put together, comfort good but need a kilo more seat padding and double to treble arm padding (if playing for longer than an hour), at sale price great value at full price not very good value. Try harder and exponentially increase your buyer base and happiness. Peter.

Bad Shipping Experience

The shipping company used by this merchant was extremely bad stating they couldn’t deliver my purchase as it was an incorrect address! The address was correct. Besides that the customer service was good and I received a full refund.