This product is item made to order and is not eligible for returns except for warranty issues. That means that if you change your mind, we are unable offer you a refund on this product.
We will gladly repair or replace products if they are supplied defective or damaged, or if we have made an error. In this case simply Contact Us by sending us an email at email@example.com.
Manufacturers Warranty periods are generally stated on the products page. As per the ACCC guidelines, if products supplied (or part of them) are defective within the manufacturers warranty period, we will:
- Repair or replace the products (or part of them)
- Resupply or fix the problem (or part of them)
- Provide compensation to the consumer
Note that defects exclude general wear and tear, particularly on chair upholstery.
You are required to notify us within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged, excluding general wear and tear. If you need to exchange a product for the same product, Contact Us by sending us an email at firstname.lastname@example.org. Contact us for the exact address to ship your item to.