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Returns CS

RETURN POLICY

This product is item made to order and is not eligible for returns except for warranty issues. That means that if you change your mind, we are unable offer you a refund on this product.

We will gladly repair or replace products if they are supplied defective or damaged, or if we have made an error. In this case simply Contact Us by sending us an email at returns@homeofficedecor.com.au.

Manufacturers Warranty

Manufacturers Warranty periods are generally stated on the products page. As per the ACCC guidelines, if products supplied (or part of them) are defective within the manufacturers warranty period, we will:

  • Repair or replace the products (or part of them)
  • Resupply or fix the problem (or part of them)
  • Provide compensation to the consumer

Note that defects exclude general wear and tear, particularly on chair upholstery.

Damage Photos

You are required to notify us within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

Damage Description

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

    EXCHANGES (IF APPLICABLE)

    We only replace items if they are defective or damaged, excluding general wear and tear. If you need to exchange a product for the same product, Contact Us by sending us an email at returns@homeofficedecor.com.au. Contact us for the exact address to ship your item to.

    Made in Australia


    ★ Judge.me Reviews

    Let customers speak for us

    24 reviews
    79%
    (19)
    13%
    (3)
    8%
    (2)
    0%
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    Satisfied customer

    It was a birthday gift for my 60 year old son who is a musician (guitar/singer) and is also into gaming. He loves the chair and says it is so comfortable.The massage feature and lift up arms are a benefit to him. It was easy to assemble.

    Excellent value.

    A very comfortable chair. Easy to assemble with a minimum of fuss.
    Home Office Decor are brilliant to deal with....... because they put the customer FIRST !
    Secure packaging and FAST delivery. Two thumbs up ! ((((A1+)))). :-)

    Bradley massage office chair

    Very happy with purchased product. Dealing with company was very smooth sailing, & communication was great. Couldn’t fault ordering or delivery of product. It was clear & easy to assemble too

    Pretty cool chair

    Easy to order, expedient delivery, good assemble instructions, simple to put together, comfort good but need a kilo more seat padding and double to treble arm padding (if playing for longer than an hour), at sale price great value at full price not very good value. Try harder and exponentially increase your buyer base and happiness. Peter.

    Bad Shipping Experience

    The shipping company used by this merchant was extremely bad stating they couldn’t deliver my purchase as it was an incorrect address! The address was correct. Besides that the customer service was good and I received a full refund.