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Returns Artiss

Warranty & Returns

The supplier generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind.

Damage Photos

You are required to notify us within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

Damage Description

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.


★ Judge.me Reviews

Let customers speak for us

24 reviews
79%
(19)
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8%
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Satisfied customer

It was a birthday gift for my 60 year old son who is a musician (guitar/singer) and is also into gaming. He loves the chair and says it is so comfortable.The massage feature and lift up arms are a benefit to him. It was easy to assemble.

Excellent value.

A very comfortable chair. Easy to assemble with a minimum of fuss.
Home Office Decor are brilliant to deal with....... because they put the customer FIRST !
Secure packaging and FAST delivery. Two thumbs up ! ((((A1+)))). :-)

Bradley massage office chair

Very happy with purchased product. Dealing with company was very smooth sailing, & communication was great. Couldn’t fault ordering or delivery of product. It was clear & easy to assemble too

Pretty cool chair

Easy to order, expedient delivery, good assemble instructions, simple to put together, comfort good but need a kilo more seat padding and double to treble arm padding (if playing for longer than an hour), at sale price great value at full price not very good value. Try harder and exponentially increase your buyer base and happiness. Peter.

Bad Shipping Experience

The shipping company used by this merchant was extremely bad stating they couldn’t deliver my purchase as it was an incorrect address! The address was correct. Besides that the customer service was good and I received a full refund.