AUSTRALIAN ONLINE STORE

We are an Australian online store and only deliver to Australian locations.

AUSTRALIA WIDE SHIPPING

We offer FREE shipping on all products listed on this website.

While we try our best to ship our products to as many locations Australia wide as possible, please understand that we may be unable to deliver to some remote rural and offshore locations.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All Items

• SA 5701 WOOLUNDUNGA
• WA 6740 DRYSDALE RIVER
• WA 6740 MITCHELL PLATEAU
• WA 6740 OOMBULGURRI
• WA 6740 KALUMBURU
• WA 6740 PRINCE REGENT RIVER
• WA 6740 WYNDHAM
• WA 6743 WARMUN
• WA 6743 CAMBRIDGE GULF
• WA 6743 LAKE ARGYLE
• WA 6743 DURACK
• WA 6743 GIBB
• WA 6743 KUNUNURRA
• TAS 7151 HEARD ISLAND
• TAS 7151 DAVIS
• TAS 7151 MAWSON
• TAS 7151 MACQUARIE ISLAND
• TAS 7151 MCDONALD ISLANDS
• TAS 7151 CASEY

Bulky Items

• NT 0800-0999
• NSW 2641,2717, 2831, 2898, 2899
• QLD 4184, 4421,4450-4499, 4680, 4700-4999, 9920-9999
• SA 5701
• TAS 7151
• WA 6055, 6215-6799

SHIPPING METHODS

DELIVERY TIME

Orders are typically shipped within 2 business day after receiving payment. Most products take 3-5 business days for delivery. However we do try hard to deliver faster, and often succeed. We want to get your new Home Office furniture/equipment to you as fast as possible!

Below are approximate delivery times for areas across Australia, from time of despatch.

• QLD Metro 1-5 business days
• QLD Regional 6-8 business days 
• NSW Metro 1-5 business days
• NSW Regional 6-8 business days 
• ACT Metro 1-5 business days
• ACT Regional 4-6 business days 
• VIC Metro 1-5 business days
• VIC Regional 6-8 business days 
• NT Metro 5-10 business days 
• NT Regional 8-10 business days 
• SA Metro 1-5 business days
• SA Regional 6-8 business days 
• WA Metro 5-10 business days 
• WA Regional 8-10 business days 
• TAS Metro 3-7 business days 
• TAS Regional 8-10 business days 

Once your order has been dispatched, we will send an email to you with your order tracking number and the courier contact number so you can make contact with them regarding delivery if required. This email will give you an online link to track your order from despatch to delivery. Here you can see the estimated delivery date.

Normally we'll send you another email the day before deliver to let you know the delivery is coming tomorrow.

MADE TO ORDER DELIVERY TIME

In some cases the items are made to order, for example Leather Chesterfield  Office Chairs. In these cases expected delivery times are detailed on the product page, and the above table does not apply.

COURIER CONTACT

Depending on where you live, the delivery company may be in contact with you by phone to organise a convenient time to deliver your product. If you can’t answer the phone when our delivery driver calls you, they will leave a message with their return phone number, and they will keep trying to contact you periodically to organise a suitable time for delivery.

In most cases, the delivery company will not deliver on the weekend or public holidays.

If you have not received your order within the days specified please contact the courier directly, or our online department at sales@homeofficedecor.com.au

SPECIAL DELIVERY INSTRUCTIONS

The delivery company will only deliver the product; they will not bring the product into your home unless special arrangements have been made. Please contact us at info@homeofficedecor.com.au if you would like to discuss unique delivery options.

When you check out your order, you will also be allowed to leave any special instructions for the delivery person. Please ensure that you enter any relevant details required for safe delivery to your address.

OFFSHORE LOCATIONS

We do not ship to small offshore Australian locations, e.g. Lord Howe Island.

Free Delivery

Yep, we offer free delivery on all items. You can't beat that!

Fast Shipping, Direct to Your Door

Most of our orders are shipped within 1-3 business days. Using our network of express couriers, we deliver to your door as fast as possible. Custom manufactured items take a bit longer. Refer to our Shipping Policy for estimated times.

Aussie Made

A great deal of our products are made right here in Australia. Made with premium materials by the best craftsmen, we're proud to offer you Australian Made products.

Supremely Stylish

We know that you want cool new styles in your home office, so we work hard to find you something different, something supremely stylish. 

Easy Returns

Where possible we offer hassle free return policy, for those times when the item just does not fit.

Price Match Guarantee

If you do happen to find the same item elsewhere for a cheaper price, we'll match it. Refer to our Price Guarantee.

Personal Customer Support

From finding your product to after-sales support, you can deal directly with the business owners. We're here for you.

Expert Advice

Our store is 100% dedicated to home office decor. That's why we can give you expert advise on home office decor.

We Know Home Offices

We work and study from home. We have spent years learning how to transform the home office into a personal sanctuary. We know that a pleasing home office helps you to increase productivity and feel more homey.

RETURN POLICY

This product is item made to order and is not eligible for returns except for warranty issues. That means that if you change your mind, we are unable offer you a refund on this product.

We will gladly repair or replace products if they are supplied defective or damaged, or if we have made an error. In this case simply Contact Us by sending us an email at returns@homeofficedecor.com.au.

Manufacturers Warranty

Manufacturers Warranty periods are generally stated on the products page. As per the ACCC guidelines, if products supplied (or part of them) are defective within the manufacturers warranty period, we will:

• Repair or replace the products (or part of them)
• Resupply or fix the problem (or part of them)
• Provide compensation to the consumer

Note that defects exclude general wear and tear, particularly on chair upholstery.

Damage Photos

You are required to notify us within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

Damage Description

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged, excluding general wear and tear. If you need to exchange a product for the same product, Contact Us by sending us an email at returns@homeofficedecor.com.au. Contact us for the exact address to ship your item to.